General Questions

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What should I do when Hubstream is down?

Follow the steps below as general troubleshooting when the system is down:

Browser clear cache - Try clearing the cache from the browser then try again.

API clear cache - Syntax: customer instance url /api/v2/app/clearcache

Check the URL for the correct address or data.

If the issue persists, reach out to us via e-mail at support@hubstream.net.

Possible Reasons for system unavailability:

500 request page time out error.

Causes:

Improper server configuration.

Out-of-Memory Issues.

Unhandled exceptions.

Improper file permissions or other complex factors.

How can I view my information and details?

Follow the steps below to view the user details:

Log into the Hubstream instance.

Click the gear icon in the top-right corner of the screen.

Click User Profile.

How can I find the System version?

Follow the steps below to find the system version:

System-Information

Click the gear icon in the top-right corner of the screen.

Click the System Information option. The System Information popup will appear.

You can view the following system details:

System Version.
Model Version.
Addin Version.

Click the Close button to return.

How can I Log out?

Follow the steps below to log out: log-out

Click the gear icon in the top-right corner of the screen.

Click the Log out option.

What are the file formats supported for an Upload?

Hubstream supports the following upload functionalities:

Upload attachments, media, or documents to a business process entity such as Investigation via the corresponding details page left navigation menu.

Upload folders for data upload to the system; refer Stream for more information.

All file formats are supported for an upload, including but not limited to PDF, XML, CSV, TXT, and JPEG.

For scenarios where the record of an entity is uploaded via Import, file formats such as XML, JSON and CSV are supported.

What are the file formats supported for a Download?

You can download the data from the system, such as entity records, attachments, or media files in the formats below:

Single entity record.

PDF and XML.
Attachment and media files will be downloaded in the original formats.

Multiple entity records.

CSV.

Can I link multiple items into a single user dashboard?

Currently, we do not support multiple linked items to be displayed in a single user dashboard for Self-service.

My Activity (User dashboard) provides a personalized view of user tasks, alerts, and recent activities based on a single business process entity. (Example: Investigations).

Refer Dashboard for more information.

Need Help?For assistance, please visit our support center.